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Frequently asked questions

Below you will find frequently asked questions with corresponding answers.

Is the answer to your question not listed? Then you can contact us (see bottom of the page). We will get back to you as soon as possible with an answer.

Questions about Ascension Tools in general:

No. You cannot get ‘too much’ from Ascension Tools; you can eat too much, but you cannot have too much balance and receive too much love …

Ascension Tools clean themselves: you do NOT have to clean them energetically. But for example, if there is dust on an Ascension Tool or something else physical, you can remove it with some water.

No. Ascension Tools always have pure energy. They are protected (no foreign energies can “stick” to them).


Yes. Ascension Tools can be perfectly combined with each other, for example you can put them together.

All purchased Ascension Tools can (if undamaged) be returned within 14 days from receipt. We will then issue the refund once we have received the Tools back.

The glass is placed in a device for a long time; We call this device a trainer. The glass is then trained in such a way that it has a specific energy. This is done entirely in accordance with the instructions of the Guardians of the Flame.

Every person has a free choice. You don’t have to believe in it. However, it is important to be open to it.

Click here for the General Terms and Conditions.

View our Privacy Policy here.

View more information about your right to return here.

Ascension Tools will be sent to you from Germany. You usually receive the Tools within 5-10 business days.

The shipping of the products  takes place from Germany. The delivery time is 5 – 10 business days. If you have not received anything within this time, please contact us so that we can resolve it.

As of October 1st  2021 we are going to charge shipping expenses. These are the rules.

In Germany:
• for an order at web shop prices over 250 €, shipping is FREE.
• for an order at web shop prices below 250 €, the shipping costs are 5.40 €.
The delivery time is between 3-5 days

In the following EU countries:
Belgium, Bulgaria, Denmark, Estonia, Finland, France,Greece, Italy, Croatia, Latvia, Lithuania
Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Hungary, Czech Republic, Austria

• for an order at web shop prices over 250 €, shipping is FREE.
• for an order at web shop prices below 250 €, the shipping costs are 9.90 €.
The delivery time is between 5-10 days

In the countries:
Switzerland, England and Lichtenstein are the shipping costs 25.00 €. The delivery time is between 5-10 days


Shipments of goods within Europe that are VAT-free will be shown reduced by the currently applicable VAT rate.
The customer is responsible for import duties, taxes and/or other fees that may apply in these countries.

For all other countries, the shipping costs and delivery time will be requested separately and charged separately


Questions about specific Ascension Tools:

The question could actually be: which color is “better” for you? This depends on the process you are in. These are not processes of a few weeks. In general, these are processes of several years. Sometimes it just has to do with your nature and your character. Don’t know what suits you? The Multi-Colour (Light of Knowledge) Pyramid is often an easy fit for many. Still in doubt? Look here for the attributes of each pyramid. If you still do not know, contact us and let us help you.

Yes, that’s possible. Note: The Guardian has a special silver finding. You can purchase an energetically charged necklace from Ascension for this. If you purchase a necklace for this from a jeweler, let him advise you if the Guardian’s finding is ok with his necklace. The Light is worn by hanging it on the chain from the energetically charged silver Spiral of Ascension, or by putting the chain through the triangle in the middle.

You can wear a large number of the Wheels, but some you can wear for only 10 minutes at a time and some we advise against wearing. Contact us so that you discover which Wheels you can wear and for how long.
If you put the Light of Faith in the water before going to sleep, you can immediately drink the water the next morning.

The Voice fulfills no wishes. The Voice translates your wishes to the higher level, so that your wishes arrive there faster and are better structured.

Business questions:

Sales of Ascension products in the International site are outsourced to Glass Materials and Training Ltd, based in Cyprus. All shipments and invoices are handled from Cyprus. If you are a private individual, you do not have to worry about this. Your invoice states the consumer price as stated on the website and on the price lists this price is inclusive of  19% VAT. If you are an entrepreneur and you have a valid VAT number, then we can invoice you without VAT. Because the VAT on Cyprus is 19%  we can invoice you minus 19%  For example if the consumer price is € 99, you will be charged € 99/119 x 100 = € 83.19. This requires that you enter your valid VAT number * in your customer data. You can find a lot of information about this subject on the website of the tax authorities. Do you have questions about this? Get in contact.

You can become an Ascension Therapist by following the Ascension Basic Course. You can contact any of the National mangers on this page for more information.

Do you have another question? Can’t find the answer yet? Please contact us.